Shipping & Returns

The Aquatic Explorers website is owned and operated by Aquatic Explorers located at 40 The Kingsway Cronulla NSW 2230.
 
There are terms and conditions associated with your purchasing of products from aquaticexplorers.com.au
By accessing the website you agree to be legally bound by these terms which are covered by Australian Legislation. These terms and conditions are subject to change from time to time so it is recommended that you periodically check this site.
 
 
PRODUCT DESCRIPTIONS
Great effort and time goes into verifying the product descriptions for consistency and accuracy. The images attached to the products aim to aid you with your selection. However please expect that some changes may occur in colour, shape and design especially with varying computer monitors.
 
 
ORDERING
aquaticexplorers.com.au products are subject to availability. Therefore, product items may be withdrawn at any time without notice. We reserve the right to refuse to accept orders, either in whole or part. Once you place an order you will receive a notice of confirmation via e-mail. Your products will be sent to you after you complete an order form with your payment details included. After the e-mail confirmation is forwarded this commences the legally binding agreement between you and Aquatic Explorers and therefore will commence the terms and conditions.
 
The prices quoted on this website are in Australian dollars $AUD and GST inclusive.
 
 
PRODUCT PRICES
Please note that all internet products and identical to that of the Aquatic Explorers retail store and all online prices can be matched by the retail store. This includes all monthly promotions and any specials offered online.
 
 
PRODUCT EXCHANGE AND RETURNS POLICY
A product can be returned within 10 days of the purchase date only under the following conditions:
  • The goods must be in saleable form
  • The goods must show no signs of wear or dirt  
  • Goods must be accompanied by a valid receipt  
  • The customer must also pay freight charges
Please visit our store where an exchange or refund can be processed immediately, otherwise returns are to be sent via normal Australia post unless otherwise specified to Aquatic Explorers, 40 The Kingsway, Cronulla, NSW, 2230
 
Where possible, Aquatic Explorers will ensure its utmost to help customers with exchanges and returns of goods in accordance with the Trades Practises Act.
 
Refunds may only be  only given for products purchased online.
 
 
SHIPPING AND FREIGHT
Aquatic Explorers offers 2 types of delivery methods. Standard Delivery or Express Delivery, both services offered by Australia Post.
 
Australia Post delivery takes between 2-6 working days anywhere in Australia and Express Post is guaranteed next day delivery.  It should be noted however that we cannot guarantee the you will receive your purchase within the timeframe offered by Australia Post due to circumstances outside our control.
 
 
OUT OF STOCKS AND BACKORDERS
On the condition that the product you ordered is not in stock, you will be notified by e-mail. During this time you can either cancel your order or place the order on back order.
 
 
CANCELLATION OF ORDERS
Orders must be cancelled before 2pm on the next working day on confirmation of the order. No cost will be incurred.
 
 
COPYRIGHTS
All copyrights, trademarks and other intellectual property rights in the wording, layout, design and concepts of this web-site are reserved to Aquatic Explorers. Any copying of the wording, layout, design, concepts or other unauthorised use will infringe our rights and may lead to legal prosecution. Trade marks, copyright, company names, product names, and brand names related to the products appearing on this website are the property of their respective owners. aquaticexplorers.com.au does not claim to own any of these trade marks, copyright, brand names, product names what-so-ever nor does it claim that aquaticexplorers.com.au is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their companies and agents.
 
 
GENERAL TERMS
Aquatic Explorers is not responsible for any loss or indirect loss related to business, business profit or goodwill that may result from use of this website.
 

 

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